Jenny, thank you for your review and we look forward to seeing you next time!

Thanks for coming in Sandra!

We're so glad we could help and we look forward to seeing you the next time you need us, thanks Jennifer!

Rich, we appreciate your business (even if it was just an oil change) and we appreciate your feedback. I'm not sure why our office staff wasn't wearing their masks as they have them and usually are wearing them. We've made this a critical point in our trainings since you left this review and want to assure you that the health and safety of our team members as well as our clients is our highest priority!

Kelton, it sounds like you're saying that if you can perform your own repair and can save a significant amount of money compared to what a mechanic or professional shop would charge, that the mechanic or shop is not trustworthy. After thinking about your review for a while I had my wife read it. After reading your comments her first reaction was "Wow, what a big difference in price!" I then explained to her all the reasons why there's a big difference in price, and after evaluating both perspectives she said I can understand why a professional shop would have to charge a lot more, it makes sense, but if I didn't know everything you just told me I think I'd feel the same way this person does. So, here are some of the reasons why a professional mechanic or shop charges more than what you'd pay if you fix it yourself. First of all, to be able to service the latest vehicles we have to pay for and maintain a state of the art facility. We have to buy hundreds of thousands of dollars worth of tools, equipment, and software. We have to pay a host of government fees and taxes. We have to employ a team of people to answer phones, attend counters, advise clients, and repair vehicles. We have to pay for multiple types of insurance to legally conduct business. The list doesn't end here, it's just the beginning. Our company has been in business for over 40 years and we've always charged a fair, reasonable, and competitive price for the value we offer to our clients. My wife helped me realize that I can't expect all of our clients to have a business owners perspective because they may have never owned or operated their own business and even if they have they may not be familiar with the incredible cost involved in running an auto repair business. I appreciate the fact that you are able to repair your own vehicle and may not want to spend the extra money to have someone else fix it. I appreciate your review because it has reminded me that looking at things from another person's perspective can help me understand why they feel or think the way they do. Please feel free to call me directly if you have any questions. - Richard (Owner) 801-694-7936

Christopher, we always start with a free initial evaluation to verify the problem, gather important relevant information, and for more involved issues determine the next step in identifying the cause. Since that can't be done over the phone it seems reasonable to have an appointment. Now, once the vehicle's in the shop, if the cause of the issue can't be quickly or easily confirmed, there are really only two options at that point. Option 1: Perform a professional scientific diagnosis to determine the cause, which helps you avoid the uncertain and expensive exercise of replacing parts that may or may not be bad. Although this does require a small investment up front it saves a lot of time and money in the end because the right part gets replaced the first time. Option 2: Guess. There are shops and consumers that prefer the guessing method usually because the diagnostic fees are either very low or $0, and they should be. After all, why should you pay someone to guess when you can just Google it and do that yourself. I'm very sorry our team was unable to help you see the value of professional service, especially considering the fact that most of our clients come to us and give us 5-star reviews for the very reason your giving us a 1-star. Finally, we have no hard feelings toward you and wish you the best in getting your issue resolved!

Kevin, we're sorry for the inconvenience caused by our technical difficulties and we thank you for being so patient and understanding. We look forward to seeing you when you're ready to use that coupon!