UPDATE: Despite my positive initial experience, I'm changing my five-star review to one star because I did a little research on the repairs that were done to my car and I was overcharged and paid for more repairs than was necessary. They tried to do the same thing when my wife took her car in -- she was told that she had $3000 of urgent repairs, but when we took it to a different shop for another estimate, she only really needed her brake pads changed ($150 at the other shop). The mechanic at Steve's kept trying to lower the price and cut out repairs from the list of things that were originally "urgent" and even asked us what he needed to do to get us to have them work on her car. It felt dishonest and like we were being oversold and overcharged. We had that experience already with my Nissan, spending over $2000 on repairs, most of which weren't urgent as they claimed... glad we dodged the bullet on my wife's car.
Erica, it seems you're convinced you were overcharged and I'm sorry you feel that way. Just as I mentioned below in response to your wife's review, it's a fact that you can buy a higher quality vehicle for $40K or a lower quality one for $20K. Now to say that the person who bought the $40K vehicle overpaid is purely a matter of personal perception and opinion, and this same principle applies to auto repair and maintenance. We recommend higher quality service because our #1 goal is to provide our clients with safe and reliable transportation. A dealer who only provides $20K vehicles may tell you that the $40K one is unnecessary, but does that make the statement true? Maybe to some, but not to the person who wants the features and benefits provided by the higher quality vehicle which the lower quality one doesn't have. We could have done the same job as the 'other shop' for $150 and only changed the brake pads but does that really mean the other recommendations we made (which would have made the vehicle more safe and reliable) are not necessary? It seems they may only be unnecessary to the low quality service provider and the people they convince to see things from only their narrow point of view. I'm absolutely convinced that with an open and honest conversation we can resolve this misunderstanding and possibly earn back your trust so please call me at 801-694-7936, thank you! - Richard (Owner)
- Steve's Automotive Specialists