I have had nothing but headaches with this shop. I have had major work done by Steve’s three times. On the first occasion, my car overheated in Toole, 30+ miles from home; they had to tow me back to the shop, at 9:00 at night, and I lost my car for an additional three days. The second time, after major work, my car overheated and died in Cedar City. The head gasket ruptured, and the engine seized. I had to sell the car for junk. Finally, in May 2018, I had an Oxygen sensor fail on my 2016 Nissan. They replaced it, charging me close to $100 more than it should have cost. In January, the sensor malfunctioned; back to the shop. After keeping my car all day, I was told that the sensor was working fine. I picked up my car, and left for a trip to Las Vegas two days later. The “check engine” light came on. Coincidentally, I brought my car to have my smog inspection completed (car registered in Vegas). It failed! Why? The oxygen sensor failed again! Now, I would have to drive back to Salt Lake to have Steve’s fix it AGAIN, as it was under warranty! So, they FINALLY fixed it, and it was back to Las Vegas to smog test the vehicle. It finally passed. Now, let’s assess the cost to me: 1) Three full days without my car, as it sat in the shop; 2) Failed smog test - $26.00 3) Retest for smog - $ 26.00 4) DMV registration late charge - $60.00 Their offer to make amends? NOTHING! Their only response? “Well, we do our best!” Their best is not good enough! If they’re not taking twice the normal time to fix something, they’re trying to up sell you something you don’t need; like when they told me that I needed front and back brakes and rotors. I took it to another shop, which told me that I only needed front pads, and that the rotors were absolutely fine. I feel like a fool for trusting them as much as I did! Never again? “Gephardt Approved”?? I think Gephardt needs to step up his game! Steve’s Is making him look bad! Addendum: The owner (Richard?) wrote the lame response below. Did he not read the entire content of my review? Why is he focusing on just the oxygen sensor, when this is a snowball of problems? Is this an attempt to make me, and anyone else who complains, out to be crackpots or whiners? There is a problem, here. Big! Huge!
Eric, I'm truly sorry that you're upset. If our clients aren't happy then how can we be happy. It seems you wouldn't have taken the time to write this review if you weren't open to the possibility of a resolution, so if you haven't given up on resolving the matter then please call me at 801-694-7936 and let's discuss a real solution. - Richard (Owner)
- Steve's Automotive Specialists