Please do not go here. I never post reviews, but feel the need to on this one. These people are the definition of crooks. Tried to take advantage of my wife when she dropped her car there. I was a mechanic in the USCG for 6 years, so I do know about repairs. When we needed something done quickly and I was away, we went here. Big mistake. My wife took the car. When I looked at what they were charging for labor, they charged 2 separate labor fees for replacing the coil and the spark plugs. Multiple hours for each. You have to remove the coil to get to the plug. Should not be separate fees as the time is no different. This was just one of several scams they tried to pull on her. When I called and spoke to a sales guy named Michael (you know you are at the wrong place when they have an actual sales team), he was a sleazy guy, that tried to backtrack when I called him out on why they were charging the separate fees. He knew he was caught. They clearly try to take advantage of women. Please do not take your vehicle here. Take your vehicle to Autograff instead. They are very honest. I have no idea why Steve's is getting all these good reviews. I feel bad for all of these people they have been swindling over the years that have no idea about repairs. Please do not take your vehicle here.
Josh, we've proudly served thousands and thousands of clients in the Salt Lake area for over 40 years. We get mostly 5 star reviews, repeat business, and referrals from our existing clients because of the fact that we are honest, treat our clients like family, and take pride in what we do. It sounds like you and your wife's experience was not what you expected and I'm truly sorry for that. It appears your wife's visit to our shop was nearly a year ago but I'm more than happy to discuss it with you anytime, please call me at 801-694-7936. Richard (Owner)
- Steve's Automotive Specialists