Check engine light came on went to Steve's for free diagnostic they put the code reader on and gave me a list of problems charged me 200.00 to check for loose wire.Then told me it would cost 1700.00.to fix the problem. I knew better and said no. Went to tunex they put their reader on it gave you the code and told you what the code meant bad 02 censor cost 80.00 to fix. Steve's ripped me off for 200.00 now I have to take them to court. Go to tunex don't get ripped off.
Robert, it seems obvious you feel you got ripped off and I'm truly sorry you feel that way because it means we didn't do our job in proving to you that we value honest relationships with our clients. You see, if you felt you could trust us, instead of leaving this review, you would have called us and we would have discussed the discrepancy between the two diagnostics and resolved it. It would have ended with you understanding why our diagnosis was different or us making an apology for a misdiagnosis and moving forward with the correct repair, either way you would have left with a fixed vehicle and knowing that we will always do what's right. Since that didn't happen let's consider the other side of this story. Check engine lights come on for a myriad of reasons. It's possible for many different issues to turn the light on with the exact same malfunction code. This often results in many different opinions as to what the next step or repair should and this is based on a person's experience, training, and the available testing equipment. Because of this fact, we follow a scientific approach to ensure that our diagnosis is as accurate as possible compared to the typical process of most shops, who simply pull the code and guess without actual testing. Now, it sounds like you have indisputable evidence that our diagnosis was wrong and if I can substantiate that as a fact I will gladly refund your money, because if we made a mistake we didn't earn it. Our only goal is to treat our clients like family and provide honest and reliable service. Please call me at 801-694-7936 and let's resolve this matter respectfully. - Richard (Owner)
- Steve's Automotive Specialists - Clearfield